Indore, 16th December: R1 RCM, a leading technology-enabled revenue cycle management (RCM) and healthcare services organization, today announced the launch of its new office in Indore, Madhya Pradesh. This milestone reinforces India’s role as a strategic global delivery and innovation center for the company.
The new Indore hub, located at “R1 RCM Global Pvt. Ltd., 8th Floor, Plot No. 16, Brilliant Summit block-B, Scheme no.78, Part 2nd Vijay Nagar, Indore-452010, Madhya Pradesh”, is designed as a modern, scalable workplace and will support R1’s multi-year expansion in India. R1 expects to onboard approximately 500 associates in Indore by end-2026, with future expansion aligned to business needs. The hub will initially focus on backend revenue cycle operations—roles such as AR follow-up and billing—comparable to voice-based BPO functions, with potential to expand into specialized areas like coding and clinical documentation.
As R1 strengthens its India presence, the company is also accelerating its evolution into a technology-first healthcare services enterprise, where digital innovation, automation, and intelligent workflows anchor its global delivery model. This advancement reflects a strategic shift from traditional operations-led structures to a digitally engineered, high-efficiency ecosystem built for the future of healthcare.
With strong existing operations in Delhi NCR, Hyderabad, and Chennai, Indore marks R1’s entry into a Tier-2 location. The city’s skilled talent pool, academic ecosystem, and infrastructure readiness make it a strategic addition to R1’s distributed delivery model.
Over the next year, R1 will hire a mix of fresh graduates and experienced professionals while strengthening local employability through dedicated trainers who have already been deployed. These teams are being equipped with niche RCM skills as part of R1’s long-term workforce development plan. University partnerships will follow as part of the broader talent strategy. Employees in Indore will also have access to R1’s structured career and leadership development programs. We maintain a long-standing partnership with IIM Indore to support our leadership learning initiatives.
Abhijeet Pawar, EVP – Global Operations & India Country General Manager, R1 RCM, said:
“Indore is an important strategic addition to our India presence. The city’s deep talent pool, strong educational ecosystem, and progressive infrastructure make it a natural fit for our next phase of growth. We have always seen strong synergy with this market, and our continued focus on Madhya Pradesh reflects the confidence we have in its ability to support a future-ready healthcare technology workforce. Integrating the Mobile Medical Units initiative into our launch is also a stepping stone in creating our long-term community partnership in the region. This new hub reaffirms our commitment to India and our belief in the region’s tremendous potential.”
Swati Khandelwal,Senior Vice President and Head Human Resources at R1 RCM India, added, “Talent is our greatest asset, and we’re investing deeply in building capabilities that will shape the future of healthcare technology. From day one, our associates gain access to world-class training, leadership development opportunities, and a culture that values growth, innovation, and inclusion.”
Reinforcing its commitment to community wellbeing, R1 RCM has integrated a dedicated social impact initiative into the Indore launch through its partnership with Smile Foundation for the ‘Helping Hands on Wheels’ program.
This collaboration will deploy Mobile Medical Units (MMUs) that offer free primary care, diagnostics, essential medicines, preventive health education, and referral support across underserved communities in and around Indore—particularly benefiting women and children.
Santanu Mishra, Co-founder & Executive Trustee of Smile Foundation said, “Our collaboration with R1 RCM ensures timely healthcare access for underserved communities in Indore. The Mobile Medical Unit initiative will help improve early diagnosis, preventive care, and overall health awareness; and thus. supporting government efforts to build healthier and resilient communities. We are excited for this partnership.”
The Indore hub will play a critical role in supporting R1 RCM’s global operating model by enabling end-to-end revenue cycle processes using automation-driven workflows—strengthening scalability, redundancy, and resilience across its operations network.
About R1-
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
R1 India is proud to be recognized among the Top 20 of India’s Best Companies to Work For 2025 by the Great Place To Work® Institute, marking our third consecutive year of climbing the ranks – from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
About Smile Foundation
Smile Foundation is an Indian development organisation benefitting over 2 million children and their families directly every year through numerous welfare projects in the areas of education, healthcare, and livelihood across 27 states of India.
